Shipping policy

Last updated: August 23, 2026

Where we ship

TowelPup currently ships to addresses in the United States.

Processing and delivery

Orders are reviewed and prepared after payment is confirmed. Any delivery estimate shown at checkout or in an order confirmation is an estimate, not a guarantee.

If we learn that we cannot ship your order within the timeframe provided at checkout, or within 30 days when no timeframe was provided, we will contact you with a revised date and the option to accept the delay or cancel for a full refund.

Shipping rates

Shipping charges are displayed at checkout. Standard shipping is free on eligible U.S. orders of $75 or more after discounts and before taxes.

Tracking

We will email tracking information when your order is handed to the carrier. Carrier scans can take time to appear.

Address changes

Check your delivery address before placing an order. Email hello@towelpup.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins.

Delays, loss, and damage

Carrier delays can occur after a shipment leaves our control. If tracking stops updating or your package arrives damaged, email hello@towelpup.com with your order number and photos when relevant.

Questions

Email hello@towelpup.com or call +1 248-667-8140.