Refund policy

Last updated: August 23, 2026

We offer a 30-day return policy. You have 30 days after delivery to request a return.

Return eligibility

To qualify, the item must be unused, unwashed, free from pet hair and odors, and returned with its original packaging and proof of purchase. Items sent back without authorization may not be accepted.

To request a return, email hello@towelpup.com with your order number and reason for the return. Approved returns must be sent to:

TowelPup
325 E Grand River Ave, Ste 327
East Lansing, MI 48823
United States

Return shipping

Customers are responsible for approved return-shipping costs unless the item arrived damaged, defective, or different from what was ordered. Original shipping charges are nonrefundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at hello@towelpup.com with your order number and clear photos if your item is damaged, defective, or incorrect. We will review the issue and provide an appropriate replacement, refund, or other remedy.

Sale items and gift cards

Sale-priced items are eligible under this policy unless they are clearly marked final sale before purchase. Gift cards are nonreturnable.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size or color is to return the original item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect your return. If approved, we will submit the refund to your original payment method within 10 business days. Your bank or card provider may need additional time to post the credit.

If more than 15 business days have passed since approval, email hello@towelpup.com.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfillment begins.

Questions

Email hello@towelpup.com or call +1 248-667-8140.